Man and Van Hammersmith Privacy Policy
This Privacy Policy explains how Man and Van Hammersmith collects, uses, stores and protects personal data relating to customers and prospective customers in the Hammersmith area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man and Van Hammersmith customers and individuals making enquiries or bookings in the Hammersmith area, regardless of how you contact us, including by phone, online enquiry form or in person.
Who we are and scope of this policy
Man and Van Hammersmith provides man and van, moving and related services to residential and commercial customers in and around the Hammersmith area. For the purposes of data protection law, we are the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.
This Privacy Policy covers personal data we collect from you directly, that is generated in the course of providing our services, or that we receive from third parties in connection with a booking or enquiry.
Types of personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, home or business address, service address, billing address, and contact details.
Booking and service information, such as details of your move or transport job, access details, property type, parking and entry instructions, item descriptions, dates and times of services and related notes.
Communication records, such as records of calls, messages and correspondence with you, including any feedback or complaints you provide.
Payment and transaction information, such as amounts charged, payment status, refunds and invoices. We do not store full payment card details if you pay by card; these are processed securely by our payment processing provider.
Technical and usage data, where relevant, such as basic information generated when you use our online enquiry forms or website, including device and browser information and pages visited.
How we collect your personal data
We collect personal data in several ways:
Directly from you when you contact us for a quote, make a booking, confirm service details, pay for services, communicate with us or provide feedback.
From third parties where necessary, for example where a letting agent, landlord, employer, or another party arranges a move on your behalf and provides us with your contact and service details.
Automatically through our website, where we may collect limited technical data for security, performance and basic analytics purposes.
Lawful basis for using your personal data
We only use your personal data when we have a lawful basis under data protection law. Depending on the situation, we rely on one or more of the following lawful bases:
Contractual necessity, where processing is required to provide you with a quote, take steps at your request before entering into a contract, or perform a contract for services with you, such as fulfilling your booking, issuing invoices and managing payments.
Legitimate interests, where processing is necessary for our legitimate business interests or those of a third party, and these interests are not overridden by your rights and interests. This may include managing and improving our services, handling enquiries, protecting our business from fraud or misuse, and keeping appropriate business records.
Legal obligation, where we must process personal data to comply with legal and regulatory requirements, including tax and accounting rules and responding to lawful requests from public authorities.
Consent, where we rely on your explicit permission, for example for certain optional communications or where no other lawful basis applies. You can withdraw your consent at any time, and we will explain how when we ask for it.
How we use your personal data
We use your personal data for the following purposes:
To respond to enquiries and provide quotes for our services.
To create, manage and fulfil bookings, including planning routes, allocating vehicles and staff, and communicating with you about timings and service details.
To issue invoices, take payments, process refunds and maintain accurate financial and transaction records.
To communicate with you about your booking, including confirmations, updates, queries and after-service follow up.
To manage customer relationships, including handling feedback, resolving complaints and providing customer support.
To operate, manage, secure and improve our business, services and website, including internal reporting, troubleshooting and quality control.
To comply with legal, tax, accounting and regulatory obligations, and to cooperate with law enforcement or regulatory authorities where required.
Data retention and storage
We keep personal data only for as long as necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.
In general, we will retain booking and transaction records, including associated personal data, for a period required by tax and accounting laws after the end of the financial year in which the transaction took place. We may retain limited information, such as basic contact details and a history of services provided, for a longer period where reasonably necessary for our legitimate interests, such as maintaining records of services rendered and being able to respond to queries or claims.
Where personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data processors and third party recipients
We use certain trusted third parties to help us provide and manage our services. These third parties act as data processors and only process your data on our instructions and for the purposes we specify. They are required to keep your data secure and confidential.
Examples of such processors and other recipients include:
Payment service providers that process card or electronic payments on our behalf.
IT and hosting providers that supply and maintain our booking, communications and data storage systems.
Professional advisers such as accountants or legal advisers, where access to personal data is strictly necessary for the services they provide.
Couriers or subcontracted drivers where necessary to fulfil a particular booking, in which case they may receive only the data required for that job, such as your name, address and contact details.
We may also share personal data where required to do so by law, to enforce our contractual terms, or to protect our rights, property, safety or that of others.
We do not sell your personal data to third parties.
International data transfers
Our primary operations are based in the United Kingdom, and personal data is usually stored within the UK or the European Economic Area. If we ever need to transfer personal data to a country outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent lawful transfer mechanisms, to protect your data.
Your data protection rights
You have a number of rights under data protection law in relation to the personal data we hold about you. Depending on the circumstances and any applicable exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and we are not required to keep it for legal reasons.
Object to processing of your personal data where we are relying on legitimate interests and you consider that your rights and freedoms override those interests.
Request restriction of processing in certain circumstances, such as where you contest the accuracy of your data or you have objected to our use of it.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process your data. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew it.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can address your concerns.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing and the nature of the personal data.
Access to personal data is limited to those employees, contractors and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.
Privacy for customers in the Hammersmith area
This Privacy Policy applies to all Man and Van Hammersmith customers, prospective customers and service users in the Hammersmith area. By using our services or contacting us in relation to a man and van service in this area, you acknowledge that you have been informed of how we collect and use your personal data in accordance with this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updates will be effective from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: W6 7HJ
City: London
Country: United Kingdom
Web: https://manandvanhammersmith.org.uk/
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