Man And Van Hammersmith Terms and Conditions
These Terms and Conditions govern the provision of man and van services in Hammersmith and any related transport, loading, unloading, collection, delivery, and disposal support supplied by the service provider. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees that these terms will apply to the engagement. The purpose of this document is to set out clear expectations on booking, payments, cancellations, liability, waste handling, and legal compliance so that both parties understand their respective rights and responsibilities.
These terms apply to all domestic and commercial bookings unless a separate written agreement states otherwise. References to we, us, and our mean the service provider operating the Man and Van Hammersmith service. References to you and your mean the customer, client, or authorised representative placing the booking. Any variation to these terms must be agreed in writing before the job begins.
The service is provided on the basis of the information supplied at the time of booking. If the details given are incomplete or inaccurate, any quotation, estimated arrival time, labour allocation, or vehicle type may need to be revised. We reserve the right to adjust pricing or decline work where the actual job differs materially from the booked description.
Bookings may be made by telephone, email, online form, or any other method accepted by us from time to time. A booking is not confirmed until we have acknowledged it and, where required, received a deposit or other form of payment confirmation. A confirmed booking indicates that we have reserved time, vehicle capacity, and crew availability for the agreed date and period. When you book a van and man service, you must provide accurate information including the pickup and delivery addresses, access conditions, floor level, parking restrictions, item volume, item weight, and any special handling requirements.
It is your responsibility to ensure that all goods to be moved are ready at the agreed time. This includes disassembly, packing, labelling, securing of loose items, and ensuring that all items are lawful to transport. We are entitled to rely on the description of the job provided by you. If additional work is requested on arrival, such as extra loading, waiting time, multiple trips, or the movement of items not disclosed at booking, additional charges may apply.
Where a booking involves fragile, valuable, or unusually heavy goods, you must notify us in advance. Examples include glass, artwork, antiques, pianos, safes, specialist equipment, and IT hardware. We may refuse to move items that are unsafe, inadequately packed, or beyond the safe capacity of the vehicle or crew. In some cases, we may require a revised quote, extra labour, special equipment, or a written waiver before proceeding.
Payment terms will be confirmed at the time of booking or before work begins. Unless otherwise agreed, payment is due immediately upon completion of the service and must be made by the methods accepted at the time. Any deposit paid to secure a booking may be non-refundable where stated in advance. If a price has been quoted as an estimate rather than a fixed fee, the final charge may vary depending on actual time spent, distance travelled, congestion, parking charges, waiting time, access difficulties, or changes to the booked scope.
All quoted prices are based on the information available at the time of quotation. If circumstances change, we may charge a reasonable additional amount for extra labour, extra mileage, fuel, congestion-related delays, stair carry, dismantling, reassembly, or disposal work not originally included. If payment is not made when due, we may withhold further services, retain goods only to the extent permitted by law, and recover any reasonable costs associated with late payment. Any bank charges, chargeback fees, or collection costs arising from failed payment may also be recovered where lawful.
For man and van hire jobs involving business customers, invoicing terms may be agreed separately in writing. If credit terms are offered, payment must be made by the due date stated on the invoice. Failure to pay on time may result in interest, administrative fees, or suspension of future services to the extent permitted by applicable law. We are not responsible for delays caused by card processors, banks, or other third-party payment providers.
Cancellation requests must be made as soon as possible. If you cancel a booking with sufficient notice, we may at our discretion offer a refund of any deposit less reasonable administrative costs. If cancellation occurs after the crew has been dispatched, after arrival, or once work has started, you may be charged in full or in part for the reserved time, travel, and any labour already performed. Where a booking is postponed rather than cancelled, we may treat the request as a new booking depending on availability.
We reserve the right to cancel or suspend a job where conditions are unsafe, unlawful, or materially different from those agreed. This includes, without limitation, lack of access, aggressive behaviour, unsafe parking conditions, prohibited items, insufficient packaging, or a failure to disclose relevant information. If we cancel for reasons within our control, any prepaid amount relating to unperformed work will ordinarily be refunded, unless the cancellation is due to your breach of these terms or instructions given by you.
Delays may occur due to traffic, weather, mechanical failure, road closures, strikes, or circumstances beyond our reasonable control. While we will make reasonable efforts to arrive within any estimated time slot, times are not guaranteed unless expressly stated in writing. We are not liable for losses arising solely from a delay outside our control, provided we have taken reasonable steps to minimise disruption.
Our liability is limited to the direct loss or damage caused by our negligence or breach of these terms, subject always to any rights you may have under law that cannot be excluded. We will take reasonable care when handling your belongings, but you are responsible for ensuring items are packed, protected, and suitable for transport unless you have expressly paid for packing or special handling services. We are not liable for pre-existing damage, inadequate packaging, ordinary wear and tear, or loss arising from items being loosely loaded where you requested or approved such loading.
To the extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or loss of goodwill. Where liability cannot legally be excluded, our total liability for any single booking shall be limited to the amount paid or payable for that booking, except in cases involving death, personal injury, fraud, or other liabilities that cannot lawfully be limited. Any claim for damage must be reported promptly and in any event within a reasonable time after completion of the job, with supporting evidence where available.
If you or your representative assists with loading, unloading, securing, or directing the movement of items, you accept responsibility for any loss or damage caused by your own actions or instructions, except where we were negligent in following them. You must ensure that pathways, lifts, stairwells, driveways, and loading areas are safe and suitable for use. We are not responsible for damage caused by defective premises, weak flooring, hidden obstacles, or inadequate access unless we have expressly agreed to inspect and accept such risks in advance.
Where the service includes removal of unwanted goods, waste, or reusable items, you must ensure that any items presented for collection are lawful to handle and dispose of. You must not include hazardous, clinical, toxic, explosive, or prohibited waste unless this has been expressly agreed in writing and all required legal arrangements are in place. The customer is responsible for declaring the nature of the waste and for ensuring that any hazardous substances have been fully identified before collection. We may refuse to collect any item that we reasonably believe would breach applicable waste laws or place our staff, vehicle, or licence at risk.
Waste transfer and disposal activities will be carried out in accordance with applicable UK waste legislation, including duty of care obligations. This means waste must be correctly described, transferred only to authorised facilities or handlers, and managed in a way that prevents illegal dumping or environmental harm. If required, you must provide accurate information for any paperwork, receipts, or transfer notes associated with the removal. By booking a man and van removal service that includes disposal, you confirm that you are authorised to transfer the items and that the goods are not subject to any ownership dispute, retention of title, or legal restriction.
We do not accept responsibility for items left in public areas, outside premises, or in locations where access is restricted after completion of the booking. It is your duty to check that nothing of value has been mistakenly included in waste or disposal loads. Once waste has been accepted for disposal or recycling in line with applicable law and our instructions, recovery may not be possible. Any attempt to use the service to dispose of illegal, stolen, or misdescribed material may result in immediate termination of the job and reporting to the appropriate authorities where required by law.
All customers must comply with health and safety requirements while work is being carried out. You must provide a safe working environment, suitable access, and reasonable cooperation from occupants, employees, or contractors. We may pause or stop work if we consider that continuing would expose our staff, your property, or third parties to risk. If work is delayed or halted due to unsafe conditions, the time lost may still be chargeable.
Any keys, codes, alarm instructions, or access permissions provided to us must be accurate and valid. If we are unable to gain access at the agreed time, waiting time, re-attendance, and related costs may be charged. You remain responsible for securing your premises and for confirming that items to be moved are released for transport. Unless agreed otherwise, we are not responsible for removing fixtures, fittings, or items that are permanently attached to property.
We may subcontract or use additional personnel to complete all or part of the service. Any subcontractor engaged by us will be expected to act consistently with these terms. However, you must not instruct subcontracted staff to depart from the agreed scope, price, or safety procedures unless authorised by us. No amendment to these terms will be effective unless we confirm it in writing or by another clear record.
Any estimates or descriptions on booking confirmations are provided in good faith based on the information supplied. They do not constitute a guarantee that all work can be completed within a particular time, by a particular method, or without additional cost unless expressly agreed. If items are discovered to be larger, heavier, or more numerous than stated, we may revise the service plan or withdraw from the job if safe completion is no longer feasible.
Nothing in these terms affects your statutory rights as a consumer under UK law. If you are contracting as a consumer, you may have rights regarding services not carried out with reasonable care and skill. Where a term is found to be invalid or unenforceable, the remaining provisions will continue in force. Any failure by us to enforce a right or requirement on one occasion does not waive that right on future occasions.
These Terms and Conditions for Man And Van Hammersmith represent the entire agreement between the parties in relation to the booking, unless supplemented by a written quotation, invoice, or separate contract. In the event of any inconsistency, the more specific written agreement will take precedence for the matters it addresses. You should read these terms carefully before confirming a booking, as confirmation constitutes acceptance of them.
These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the services, unless mandatory law provides otherwise. This governs the relationship for all man and van service bookings and any connected disposal or transport arrangements.
If any dispute arises, both parties should first attempt to resolve the matter in good faith and within a reasonable time. Where a complaint relates to damage, missing items, timing, or billing, you should provide relevant details promptly so the issue can be reviewed. We may request photographs, inventory notes, or other evidence to assist with assessment. Where a resolution is possible, we may offer repair, replacement, a price adjustment, or another remedy permitted by law.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms. These conditions are intended to support a safe, lawful, and efficient Man And Van Hammersmith service for residential and commercial customers alike. If any part of the service is booked on behalf of another person or business, you confirm that you are authorised to accept these terms on their behalf.